Note: The job is a remote job and is open to candidates in USA. GoTab, Inc. is a Restaurant Commerce Platform that aids venues in managing profitable operations while enhancing guest satisfaction. The Customer Success Representative will provide technical and operational support to users, becoming a product expert and troubleshooting issues to ensure customer satisfaction.

Responsibilities

• Provide immediate technical and operational support via phone and chat
• Serve as a product expert and trusted technical resource for partners
• Clearly communicate resolutions and follow through on any open issues
• Share customer feedback to help improve product usability and performance
• Troubleshoot hardware, software, network, and mobile OS issues

Skills

• Strong ability to prioritize and manage multiple issues simultaneously
• Quick learner with a proactive, startup-ready mindset
• Excellent communication skills and experience working remotely
• Eagerness to gain deep technical knowledge of the GoTab platform
• Nights and weekends required. Schedule will vary depending on business need
• Tech-savvy, with understanding of basics like IP addresses, QR code functionality, and iOS/Android mobile systems
• Must reside in the United States
• Hospitality or restaurant experience is highly preferred

Benefits

• Medical, Dental, & Vision insurance
• 401k with an employer match
• Generous PTO & Holidays

Company Overview