Note: The job is a remote job and is open to candidates in USA. Pearl Health is dedicated to empowering primary care providers with technology and services for value-based care. The Customer Success Operations role involves managing contracting and submission operations for new and renewal contracts, ensuring accuracy and compliance while partnering with various teams.

Responsibilities

• Upload legal contracts into Ironclad, manage version control, and ensure accuracy of data
• Facilitate contract execution, monitor signature status, and provide visibility into contracting pipeline health
• Conduct audits of executed agreements to validate deal terms, metadata mapping, and compliance with internal contracting standards
• Run pricing of deals through Pearlsights, our internal tool for underwriting, and propose the best option for specific clients
• Contribute to final provider roster submission processes, including roster uploads, metadata validation, TIN/track allocation and pricing coordination, quality control, final allocation management in RMS (Pearl's internal roster management system), and client roster attestations
• Ensure final deal terms are accurately reflected in contracts and related reporting systems
• Track submission milestones, surface risks, and ensure all provider roster and contracting requirements are completed on time

Skills

• 2-3 years of experience in operations, customer success operations, revenue operations, business operations, consulting, or related functions
• Experience working cross-functionally across operational, commercial, and technical teams
• Strong coordination instincts — you know how to keep multiple work streams moving simultaneously and surface the right issues to the right people
• Clear written communicator; comfortable drafting escalation summaries, status updates, and stakeholder-facing notes
• Comfortable operating in a fast-moving environment with seasonal urgency

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