Note: The job is a remote job and is open to candidates in USA. Zabota is a top-ranked global recruitment firm specializing in building elite, remote-first teams for high-growth U.S. brands. They are seeking a strategic Customer Success Manager to oversee client relationships and ensure successful campaign execution for a portfolio of Facebook Group marketing clients.

Responsibilities

• Own strategy and client success for a large portfolio of Facebook Group marketing clients
• Lead onboarding calls, monthly strategy meetings, and client check-ins
• Act as the strategic point of contact and trusted advisor for clients
• Oversee internal pod performance and ensure campaigns are executed properly
• Work closely with Project Managers and Account Managers to improve campaign quality and client retention
• Monitor Slack channels and respond quickly to escalations or client concerns
• Review campaign content and overall client experience
• Help drive referrals, reviews, upsells, and retention

Skills

• Experience in Customer Success, Account Management, or Client Services within a marketing agency or service business
• Strong communication and relationship-building skills
• Experience managing teams or cross-functional workflows
• Understanding of social media marketing or online communities
• Highly organized with strong attention to detail
• Comfortable handling high client volume in a fast-paced environment
• Proactive mindset with strong ownership and accountability
• Remote (U.S. or Canada preferred)
• Full-time core schedule aligned with EST hours

Benefits

• Remote (U.S. or Canada preferred)
• Full-time core schedule aligned with EST hours
• Quarterly churn bonuses
• Upsell commissions

Company Overview