Note: The job is a remote job and is open to candidates in USA. Hightouch is an Agentic Marketing Platform that empowers marketing teams to leverage data and AI for campaign success. The Customer Success Engineer role involves working directly with users to maximize their value from the platform, requiring strong technical skills and collaboration across various teams.

Responsibilities

• You’ll work directly with all users to ensure they can get the most value from the platform
• This may include answering questions in Intercom, Slack, on the phone, or through email
• The role is perfect for strong team players that want to have impact across the company and with our customers

Skills

• 2+ years in a customer-facing role (Note: Doesn't necessarily need to be technical)
• Technical background either through experience or education
• Conversant in SQL or willing to learn the basics and a few more advanced topics
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition, and humility
• Excellent verbal and written communication skills
• Ability to adapt to an ever-changing work environment
• Thorough understanding of the technology industry and its players

Benefits

• Meaningful equity compensation in the form of ISO options
• Early exercise and a 10-year post-termination exercise window

Company Overview