Note: The job is a remote job and is open to candidates in USA. Acumen Group is partnering with a national health and benefits provider seeking experienced Customer Service Specialists to support member and provider inquiries related to benefits and claims. The role requires handling a high call volume and possessing knowledge of benefits terminology and insurance concepts.

Responsibilities

• Support member and provider inquiries related to benefits and claims

Skills

• 2+ years of customer service experience within health insurance or employee benefits
• Working knowledge of benefits terminology and insurance concepts
• Ability to handle a high call volume (50+ calls per day)
• Intermediate computer skills (Microsoft Office, Teams, shared drives)

Benefits

• Fully remote
• Equipment provided by the client
• Full-time: 40 hours per week (Monday–Friday)
• Contract-to-hire opportunity

Company Overview