Employer Industry: Customer Service Why Consider this Job Opportunity... - Salary up to $18.00 per hour - Medical, Dental, Vision, and 401k benefits available - Opportunity for career advancement and growth within the organization - Paid, comprehensive training provided for successful candidate - Remote work opportunity with onsite equipment pick-up for applicants within a 50-mile radius - Supportive and collaborative work environment What to Expect (Job Responsibilities): - Respond to general to moderately complex telephone calls and troubleshoot and respond to customer issues - Record calls in a Customer Relationship Management (CRM) ticketing solution and update CRM history with results of inquiry - Conduct outbound calls to customers in response to customer direction or business needs - Maintain up-to-date knowledge of regulations and policies as they apply to the various programs serviced - Respond to telephone inquiries within set time parameters What is Required (Qualifications): - High School diploma or equivalent required - Minimum one (1) year customer service experience required - Must submit speed test via speedtest.net with download speeds of at least 60mbps and upload speeds of at least 6mbps - Experience working with computer software, customer relationship management tools, and telephone technology - Excellent communication skills, both written and oral How to Stand Out (Preferred Qualifications): - 0-2 years of experience as a Customer Service Representative in a related field At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!