Note: The job is a remote job and is open to candidates in USA. Sutherland is a telecommunications company seeking Customer Service Representatives to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. The role involves handling various types of customer inquiries, problem-solving, and achieving sales targets while working remotely.

Responsibilities

• You excel at handling various types of customer inquiries
• You are an active listener and can leverage probing questions to resolve issues
• You have a proven track record for hitting sales targets
• You bring an enthusiastic personality

Skills

• Excellent verbal and written communication skills, strong multitasking abilities
• The drive to solve problems and meet goals
• Ability to work in a fast paced, ever-changing environment
• Ability to type 30 WPM with accuracy
• Familiarity with Microsoft Office tools
• Experience in customer service and sales
• High school diploma or equivalent
• Proven work history related to the job field, 1-3 years' experience utilizing those skills in a customer-facing role
• Must successfully pass background check with reference checks

Benefits

• Hourly Wage
• An 8-hour-per-day shift, 5 days per week
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
• All technical equipment needed to be successful in a remote, work from home environment, including webcam for training/meeting purposes

Company Overview