Note: The job is a remote job and is open to candidates in USA. Iron Mountain Solutions is a company that supports call center operations for the U.S. Coast Guard National Maritime Center. The Customer Service Representative provides support via phone, email, and chat to assist with the Merchant Mariner credentialing process, requiring strong communication skills and a quick understanding of relevant regulations.

Responsibilities

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
• Building lasting relationships with clients and other call center team members based on trust and reliability
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service

Skills

• Bachelor's degree (no experience required), or
• High school diploma (or equivalent) and 6 years of relevant experience
• Must be able to obtain a Public Trust Clearance
• Must have exceptional written and verbal communications skills

Benefits

• Fully remote

Company Overview