Note: The job is a remote job and is open to candidates in USA. Independence Pet Group is a corporate holding company managing a diverse portfolio of pet health brands and services. They are seeking a Customer Service Representative for Lost Pet Recovery to assist customers by providing information, answering questions, and resolving issues.

Responsibilities

• Responds to internal and external inquiries within stated service level agreements
• Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines
• Analyzes, researches, and resolves problems and discrepancies for member accounts
• Maintains product knowledge, and awareness of customer services policies, and/or store policies
• If applicable, maintains understanding of federal and state regulations to include compliance
• Performs other duties and responsibilities as assigned

Skills

• 2 years customer service, call center, or relevant experience
• Only Canadian residents will be considered for this position

Benefits

• Healthcare
• Parental leave
• Opportunities for career advancements
• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

Company Overview