Remote Customer Service Representative (Call Center) – Kansas Residents Only Work From Home | Full-Time | Inbound Call Center | $11hr starting, increases to $12hr after 90 days | Paid Training Applicants must reside in Kansas. Make a Difference Without Leaving Home Looking for a stable, full-time remote position where you can help people every day? As a Remote Customer Service Representative, you'll assist members across the United States with scheduling transportation to medical appointments. Every call helps someone access essential healthcare services, making this a meaningful role with real impact. We are seeking dependable, compassionate individuals who enjoy helping others, providing excellent customer service, and working in a structured remote environment.

What You'll Do

Answer inbound customer service calls professionally and courteously Schedule, update, and confirm transportation requests for medical appointments Assist members with ride changes, cancellations, and general questions Verify trip information and eligibility using company systems Communicate with transportation providers and healthcare facilities as needed Accurately document customer interactions and trip details Resolve concerns while maintaining a positive customer experience Follow company policies and quality standards Meet performance expectations for attendance, accuracy, and customer service

What We're Looking For

Required Qualifications Must currently reside in Kansas High school diploma or GED Ability to work remotely from a secure and distraction-free home office Strong verbal communication and active listening skills Basic computer skills and ability to navigate multiple applications simultaneously Reliable internet connection Professional and dependable work habits

Preferred Qualifications

Customer service experience Call center experience Healthcare, transportation, scheduling, or member services experience Experience handling a high volume of inbound calls Why Join Our Team? 100% Remote Work from Home Paid Training Supportive Team Environment Purpose-Driven Work That Helps Others Opportunities for Growth and Advancement Consistent Full-Time Schedule Nationwide Impact While Working Locally Health Benefit Options After 30 Days of Full-Time Employment; major medical, minimal essential coverage, dental, vision, and more Ideal Candidates Enjoy Helping people solve problems Providing excellent customer service Working independently while remaining part of a team Following structured processes and procedures Maintaining professionalism in a fast-paced environment Job Details Position: Remote Customer Service Representative Department: Non-Emergency Medical Transportation (NEMT) Employment Type: Full-Time Location: Remote – Kansas Residents Only Schedule: Day, Evening, and Weekend Availability May Be Required Apply Today If you're looking for a remote customer service position where your work directly supports individuals accessing healthcare services nationwide, we'd love to hear from you. Apply now and join a team that helps keep healthcare moving every day.