Note: The job is a remote job and is open to candidates in USA. Hays is seeking a Customer Care Advocate for their Group Life Products division. The role involves responding to customer requests and providing excellent service to those with or seeking life insurance policies.

Responsibilities

• Respond to customer requests via telephone, providing excellent service to customers who have or are looking to obtain a Life insurance policy through their employer
• Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job
• Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction

Skills

• Requires a high school diploma or equivalent
• Ability to work during the hours of operation of Monday-Friday 8:00 AM – 11:00 PM EST
• Must be flexible in regard to shifts worked, which may change based on business needs
• Ability to work from home, which includes high-speed internet (500-650 kbps) and a quiet, secure workspace
• Hotspots and use of WiFi are not allowed – high internet speed and ability to use ethernet is required
• Able to use video during interviews, coaching, weekly huddles, and virtual training
• No time off planned during training until the end of nesting
• Work under immediate supervision reporting to an immediate supervisor
• Respond to customer requests via telephone, providing excellent service to customers who have or are looking to obtain a Life insurance policy through their employer
• Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job
• Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction
• 1-3 years of experience in the field or in a customer service role

Benefits

• For this role you will be issued equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station. You are required to return the equipment to client within a week of your assignment ending.

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