Note: The job is a remote job and is open to candidates in USA. Quince is a tech company disrupting the retail industry by focusing on high-quality essentials at low prices. The Customer Experience Specialist will provide thoughtful service across various channels, resolve customer issues with empathy, and contribute to improving the overall customer experience.

Responsibilities

• Own each customer interaction from start to finish, ensuring clarity, care, and confidence
• Resolve issues with empathy, turning challenges into positive experiences
• Navigate tools efficiently while keeping the human touch
• Share insights and recurring patterns to help improve the experience
• Become a product expert to guide customers authentically

Skills

• Comfortable adopting new tools to enhance service
• Builds loyalty through warm, polished, and authentic interactions
• Takes full responsibility for outcomes and anticipates customer needs
• Thrives amid change while maintaining calm and consistency

Benefits

• Increases every 6 months until 2 years.
• Monthly performance bonus
• 3-week paid training and onboarding
• Set schedule with guaranteed hours
• Referral bonuses of up to £800
• Bonus and equity may also be provided for eligible roles.

Company Overview