Your Peace of Mind is our Priority Dawson's Electric & Air is a family-owned company focused on delivering exceptional service and creating a positive experience for every customer. We’re growing and looking for a reliable, customer-focused Remote CSR/Dispatcher to join our team. This role is primarily customer service–focused, with dispatching responsibilities to support our field technicians. If you’re organized, personable, and thrive in a fast-paced environment, we’d love to hear from you. What You’ll Do Customer Service

• Answer incoming customer calls with a friendly, professional tone
• Schedule service calls and accurately enter customer information
• Respond to customer inquiries and resolve concerns with care and urgency
• Build trust and relationships with customers and create a positive overall experience
• Make outbound calls for scheduling, follow-ups, and membership opportunities
• Communicate clearly with customers regarding timing, expectations, and services

Dispatching Support

• Schedule and dispatch technicians efficiently based on availability and skillset
• Monitor job progress and adjust schedules as needed throughout the day
• Communicate with technicians to ensure smooth job flow
• Help prioritize calls during high-volume periods

What’s In It For You?

• Competitive Pay: Starting at $40,000 annually, with performance-based bonuses
• Comprehensive Benefits: Medical, Dental, Vision, 401(k) matching, PTO, Vacation Days, Paid Holidays, and Pet Insurance
• Growth & Training: Continuous learning and development with clear paths for career advancement
• Work-Life Balance: Flexible scheduling and an open-door policy that respects your time and input

Work Environment

This is a remote position. Although we would love to have you join us in-office anytime especially for company breakfasts, outings, holiday parties! Company-provided equipment (computer, headset, mouse, etc.) Flexible scheduling options (to be discussed – we’re open to finding the right fit) Why You’ll Love It Here At Dawson's Electric & Air, family values are at the core of our culture. We promote from within, celebrate hard work, and offer a supportive environment where each team member is more than just a cog in the machine. Here, you’re part of something bigger, a team that values you and the impact you make daily. Ready to join a company where your contributions truly matter? Apply now to start your journey with Dawson's Electric & Air and take your career to the next level! Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.