Note: The job is a remote job and is open to candidates in USA. ABC Legal Services is the national leader in service of process, with a focus on advancing technology and business processes. The Court Support Specialist plays a vital role in ensuring timely court filings are processed and requires active communication with court personnel to obtain necessary information.

Responsibilities

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers
• Relay relevant, updated information from Courts to our process servers and customers as appropriate
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed
• Perform other job-related duties as assigned

Skills

• High school diploma / GED required
• Strong communication skills, both written and verbal
• Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails
• Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes
• Document manipulation experience (PDFs)
• Ability to perform repetitive data-entry tasks with accuracy
• Ability to read, write and speak English
• Quick learner and willing to learn and grow
• Legal experience preferred
• Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Company Overview

Company H1B Sponsorship