Note: The job is a remote job and is open to candidates in USA. Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. The Consultant, Strategic Initiatives supports the delivery of enterprise and client-focused initiatives that improve operational efficiency, enhance service delivery, and drive measurable business outcomes across Gallagher Bassett.

Responsibilities

• Assist in the execution of strategic initiatives across the organization
• Support project planning activities, including timelines, task tracking, and documentation
• Prepare status updates, meeting materials, and action item tracking for project teams
• Participate in working sessions and contribute to initiative deliverables
• Analyze current workflows and identify opportunities to improve efficiency and consistency
• Support the development of process documentation, SOPs, and job aids
• Assist in testing and validating new processes or system enhancements
• Help monitor operational performance and identify areas for improvement
• Gather, validate, and analyze data to support initiative objectives
• Assist in creating reports, dashboards, and presentations that highlight key trends and insights
• Support tracking of initiative performance metrics (e.g., productivity, cycle time, quality outcomes)
• Ensure data accuracy and alignment across stakeholders
• Coordinate with internal stakeholders across Claims, IT, GCoE, and Client Services
• Document meeting notes, decisions, and follow-up actions
• Support communication plans related to initiative rollout and adoption
• Build professional relationships and develop confidence engaging with cross-functional partners
• Contribute ideas to enhance existing processes and team workflows
• Participate in team knowledge sharing and continuous improvement efforts
• Build foundational knowledge of claims operations, systems, and GB services
• Demonstrate curiosity and willingness to learn through feedback and coaching

Skills

• Bachelor's degree and 3 years related experience required
• Exposure to project management methodologies (Agile, Waterfall)
• Experience working with operational data, reporting tools, or dashboards
• Familiarity with claims operations, insurance, or risk management concepts
• Experience documenting processes or supporting SOP development
• Strong organizational and time management skills
• Analytical mindset with attention to detail
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

Company Overview