Note: The job is a remote job and is open to candidates in USA. TPx is a company focused on providing strategic solutions for mid-market accounts, and they are seeking a Commercial Account Executive (Mid-Market) to drive customer growth and retention. The role involves developing account strategies, managing customer relationships, and executing sales activities to influence purchasing decisions and secure commitments.

Responsibilities

• Develop and independently execute strategic growth plans for mid-market accounts by analyzing customer needs, stakeholder dynamics, and revenue opportunities across the portfolio
• Conduct regular in-person value checkpoints (SBRs), customer meetings, executive briefings, and onsite strategic account reviews to strengthen relationships, identify growth opportunities, and advance commercial objectives
• Independently manage customer-facing sales activities throughout the renewal and expansion lifecycle, including presenting proposals, negotiating commercial terms, and obtaining customer commitments
• Own expansion through cross-sell, upsell, and whitespace opportunities
• Engage Solutions Architects and overlays to design fit-for-purpose solutions and quantify outcomes
• Use insights from Service Managers on adoption, usage, and risk to trigger effective commercial responses
• Lead renewal strategy and commercial negotiations by applying business judgment to retention planning, pricing considerations, and customer-specific growth opportunities
• Assume account ownership after the first year from Business Development Executives, Inside Sales Representatives, and Channel Managers
• Hold primary commercial responsibility for expansion while Service Managers own account health and experience
• Independently evaluate customer needs, develop strategic business cases, and influence commercial decisions to support successful deal outcomes
• Apply independent judgment to improve and support scalable sales processes, customer engagement strategies, and revenue-driving initiatives
• Represent the organization in customer-facing meetings, industry events, and field-based business development activities to support long-term account growth and strategic partnership development

Skills

• Bachelor's degree in Business, Communications, Marketing, or related field preferred; equivalent experience considered
• 3–5+ years of experience independently managing customer relationships, revenue opportunities, and commercial sales strategies within a B2B environment
• Professional experience within the Managed Service Provider (MSP) industry is required
• Prior experience in managed services provider (MSP) industry, telecom, SaaS, or technology preferred
• Experience in mid-market account management
• Strong experience with CRM tools (Salesforce preferred)
• Demonstrated experience leading consultative, solution-based sales engagements involving customer relationship development, commercial negotiations, and field-based selling activities
• Ability and willingness to travel up to 50% of the time to support customer engagement, strategic account meetings, and business development activities

Company Overview