Note: The job is a remote job and is open to candidates in USA. BeyondTrust is a global leader in identity security, dedicated to creating a safer world through their cybersecurity SaaS portfolio. The Cloud Operations Engineer is responsible for the availability, monitoring, maintenance, incident response, and resolution of the BeyondTrust Cloud Service, requiring collaboration across teams and a solid understanding of cloud environments like AWS and Azure.

Responsibilities

• Responsible for the day-to-day availability, monitoring, maintenance, incident response and resolution of the BeyondTrust Cloud Service
• Work closely with multiple teams and organizations to ensure the service’s health meets defined SLAs
• Troubleshoot and perform the initial triage of failed processes and instances in large scale distributed systems
• Evaluate and implement effective solutions for systematically identified and defined problems, threats, and preventive maintenance items
• Plan work, identify risks, and provide accurate time estimates of deliverables
• Communicate effectively with stakeholders including team leads, managers, and directors
• Provide thorough documentation for all work using strong written skills
• Follow and implement risk and compliance policies and procedures
• Actively contribute within an Agile team to ensure continuous improvement of processes, policies, and automation
• Pursue continuous learning through internal and external training opportunities

Skills

• Bachelor's degree, or equivalent work experience with operating systems and networking
• Relevant work experience with Cloud administration and automation
• Experience operating and managing Azure or AWS cloud environments including VMs, load balancers, and storage buckets
• Strong background in technical support and service delivery
• Proven record of strong troubleshooting skills and technical abilities
• Linux and Windows Server Systems experience
• Working knowledge of BeyondTrust products
• Azure or AWS certifications
• Kubernetes and/or Docker experience
• Scripting experience (PowerShell, Azure CLI, Python, JavaScript, Terraform)
• Familiarity with Agile methodology

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