Note: The job is a remote job and is open to candidates in USA. C&G Consulting Services, Inc is seeking a Lead Cloud Engineer to ensure the stability and operational performance of Azure-based platform services. This role involves leading incident resolution and driving continuous improvement of production environments.

Responsibilities

• Own availability, uptime, and performance of Azure production environments
• Act as L3/L4 escalation lead for major incidents
• Lead incident triage, coordination, and resolution
• Drive root cause analysis and eliminate repeat issues
• Improve MTTR and operational processes
• Own monitoring and alerting strategy (Azure Monitor, Log Analytics, DataDog, Application Insights)
• Review and approve production changes and ensure readiness
• Support security incident response and compliance
• Partner with engineering and application teams

Skills

• 7–10+ years IT infrastructure experience (operations-focused)
• 3–5+ years supporting Azure production environments
• Strong L3/L4 incident escalation experience
• Deep troubleshooting and root cause analysis skills
• Experience with monitoring tools and ITSM processes
• Experience supporting high-availability environments
• Azure certifications (AZ-104 or similar)
• Experience with AVD, hybrid cloud, migrations
• Experience with Ivanti or ITSM tools
• Familiarity with ITIL

Company Overview