Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a recognized leader in IT and business services, and they are seeking a Clinical Service Desk Helpdesk Associate to join their team. The role involves handling inbound customer calls in a call center environment, primarily focusing on clinical applications and ensuring timely resolution of incidents.

Responsibilities

• Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
• Track and document the appropriate comments and close or escalate the incident tickets and related issues in a timely manner
• Responsible for driving resolution of incidents on a 24/7 desk
• Read text on computer screens for the duration of the shift
• Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
• Ensure a quiet, private workspace with high speed, wired internet
• Have a working cell phone for manager communication and Two-Factor Authentication

Skills

• Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
• Minimum of 1 year of technical troubleshooting experience with healthcare systems & customer service

Benefits

• Company benefits that will depend on the nature of the role offered
• Medical, dental, and vision insurance
• Flexible spending or health savings account
• Life, and AD&D insurance
• Short-and long-term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally required benefits

Company Overview

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