Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a leader in IT and business services, and they are seeking a detail-oriented PACS Data Entry / Service Desk to support a Spectra Data PACS environment. This role focuses on data entry and operational support, ensuring smooth radiology workflow processes in a system currently lacking dynamic PACS workflow assignments for radiologists.

Responsibilities

• Perform high-volume, accurate data entry within the PACS system
• Act as a Service Desk Analyst, handling basic PACS-related support tasks
• Follow established Knowledge Base (KB) articles and standard operating procedures
• Support radiology workflow processes in a static/non-dynamic PACS assignment environment
• Identify and escalate issues when workflows do not align with documented procedures
• Ensure data integrity, consistency, and timely processing
• Collaborate with team members to maintain operational efficiency

Skills

• Strong attention to detail and accuracy in data entry
• Proven ability to follow documented processes (KBs/SOPs)
• Solid critical thinking and problem-solving skills
• Basic understanding of service desk operations or support environments
• Ability to work independently in a remote setting
• Strong communication skills
• Experience working with PACS systems or in a radiology/healthcare IT environment (preferred but not required)
• Prior experience in data entry or service desk roles
• Familiarity with healthcare workflows

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