Note: The job is a remote job and is open to candidates in USA. Mindlance is a company that focuses on providing client services, and they are seeking a Client Account Support Analyst. The role involves delivering professional support services, responding to client inquiries, and coordinating with account managers to ensure client satisfaction and business opportunities.

Responsibilities

• Delivers professional activities in the Client Services job family
• Responsible for providing client support in the areas of service, maintenance and penetration
• Responds to inquiries, solving problems, and ensuring client satisfaction with products and service
• Coordinates with account manager to ensure needs are met and potential problems are averted
• Keeps account manager informed of account status and opportunities for expanded business
• May make on-site presentations to existing and prospective clients to educate and inform on products
• Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas
• Provides standard professional advice and creates initial reports/analyses for review
• May provide guidance, coaching, and direction to more junior members of the team in Client Account Support

Skills

• Delivers professional activities in the Client Services job family
• Responsible for providing client support in the areas of service, maintenance and penetration
• Responds to inquiries, solving problems, and ensuring client satisfaction with products and service
• Coordinates with account manager to ensure needs are met and potential problems are averted
• Keeps account manager informed of account status and opportunities for expanded business
• May make on-site presentations to existing and prospective clients to educate and inform on products
• Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas
• Provides standard professional advice and creates initial reports/analyses for review
• May provide guidance, coaching, and direction to more junior members of the team in Client Account Support

Benefits

• Equipment will be issued.

Company Overview

Company H1B Sponsorship