Overview

Our client is seeking an experienced Care Coordinator to support patient care, scheduling, insurance coordination, and follow-up activities. The ideal candidate will serve as a key point of contact for patients, ensuring a smooth and positive experience while coordinating communication between patients, providers, and insurance companies. This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare environment. The client operates in the behavioral health space and is focused on delivering high-quality patient-centered care. The role will begin as part-time, with strong intent to transition into a full-time position based on performance and operational needs.

Key Responsibilities

• Answer inbound and outbound patient calls professionally
• Schedule and coordinate patient appointments and follow-up visits
• Verify insurance eligibility and benefits
• Assist with prior authorizations and referral coordination
• Follow up with patients regarding appointments, treatment plans, and outstanding requirements
• Communicate with insurance companies regarding eligibility, coverage, and authorizations
• Maintain accurate patient records and documentation within the EMR
• Coordinate communication between providers, patients, and external healthcare partners
• Ensure HIPAA compliance and patient confidentiality at all times
• Deliver exceptional customer service and support patient retention

Non-Negotiable Requirements

• Minimum 2 years of experience in Care Coordination, Patient Services, Medical Scheduling, Insurance Verification, or a related healthcare administrative role
• Previous experience working with Illinois-based healthcare practices and insurance plans
• Excellent verbal and written English communication skills with a professional phone presence
• Strong understanding of healthcare workflows and patient coordination processes
• Must have a HIPAA compliance certificate
• Ability to work in a fast-paced healthcare environment while maintaining accuracy
• Must have a experience with SimplePractice EHR

Preferred Qualifications

• Experience with referrals and prior authorizations
• Knowledge of Medicare, Medicaid, PPO, HMO, and commercial insurance plans
• Experience in urgent care, primary care, or multi-specialty practices
• Familiarity with EMR/EHR systems

Ideal Candidate Profile

• Compassionate, patient-focused, and service-oriented
• Highly organized and detail-driven
• Strong multitasker who can manage competing priorities
• Professional, proactive, and dependable
• Comfortable handling