Note: The job is a remote job and is open to candidates in USA. One Inc is a company focused on empowering insurers with integrated payment solutions. They are seeking a Business Systems Administrator with a focus on VoIP to manage and optimize their voice and communication systems while collaborating with IT and business teams to enhance user experience and system reliability.

Responsibilities

• Administer and support enterprise VoIP platforms (e.g., SIP, cloud PBX, softphones, call routing, contact center solutions)
• Manage user provisioning, extensions, call flows, auto attendants, and hunt groups
• Monitor system performance, uptime, call quality, recordings, and reliability
• Troubleshoot voice quality issues (latency, jitter, packet loss) in collaboration with network teams
• Maintain and optimize call routing, IVR systems, and failover configurations
• Coordinate with telecom vendors and carriers for support, changes, and escalations, license renewals/upgrades
• Manage number provisioning, porting, and telecom inventory
• Integrating VoIP with CRM or support systems (Salesforce, Zendesk, etc.)
• Support and maintain corporate SaaS applications and communication tools
• Assist in integrations between VoIP systems and other platforms (CRM, ticketing, collaboration tools)
• Participate in system upgrades, rollouts, and migrations
• Maintain system documentation, SOPs, and user guides
• Assist with automation and process improvements across business systems
• Serve as a tier 2 escalation point for communication and telephony issues
• Analyze trends and recommend improvements to enhance reliability and user experience
• Participate in on-call or after-hours support as needed for critical systems
• Ensure systems comply with internal security policies and regulatory requirements
• Support patching, access control, and system hardening efforts
• Assist with audit readiness and documentation for voice and communication systems

Skills

• Strong understanding of VoIP technologies (SIP, RTP, QoS, call routing)
• Experience with cloud-based communication platforms (e.g., Teams Phone, RingCentral, Zoom Phone, etc.)
• Strong scripting skills (PowerShell, Python, Bash)
• Strong knowledge of Entra ID, Intune, Azure VDIs, M365, SSO/SAML
• Solid networking knowledge (DNS, DHCP, VLANs, firewalls, QoS)
• Strong troubleshooting and analytical skills
• Ability to manage vendors and external service providers
• Strong communication skills with both technical and non-technical stakeholders
• Bachelor's degree in Information Technology or related field (or equivalent experience)
• 3–5+ years of experience in VoIP, telecom, or unified communications administration
• Experience supporting enterprise communication environments
• Experience with system integrations and APIs is a plus
• Relevant certifications (e.g., Microsoft Teams Voice, Cisco, or equivalent) are a plus

Benefits

• Medical, dental, and vision insurance
• A 401(k) plan
• A strong commitment to work-life balance
• Promoting opportunities for career advancement

Company Overview

Company H1B Sponsorship