Note: The job is a remote job and is open to candidates in USA. Acosta is a part of the Acosta Group, which is revolutionizing the North American foodservice industry. The Business Operations Analyst plays a critical role in maintaining and improving Salesforce to support sales operations, ensuring data integrity and user adoption across the organization.

Responsibilities

• Provide CRM support to users across all levels of the organization
• Assist with: Call Entry, Account Maintenance, Opportunity Management, Objective Management, Dashboard and metric review
• Manage and resolve CRM Help Desk tickets in a timely manner
• Deliver user training and develop, update, and maintain training materials
• Administer Salesforce user accounts, profiles, roles, and permission sets
• Configure and maintain Salesforce objects, fields, page layouts, record types, and validation rules
• Evaluate, test, and implement system enhancements and configuration changes to improve functionality and user experience
• Generate ad hoc and recurring reports to support business needs
• Develop and maintain Salesforce reports and dashboards
• Own and manage performance scorecards for more than 500 Sales Associates across multiple channels, including data extraction, validation, analysis, and distribution
• Ensure the accuracy, integrity, and overall quality of CRM data
• Manage data maintenance activities, including loading, deleting, and reassigning Accounts, Objectives, New Operators, and related records

Skills

• High School Diploma/GED
• Associate Degree
• 2–4 years of hands-on Salesforce Administrator experience in a production environment
• Experience supporting sales teams, reporting, automation, and data integrity initiatives
• Experience providing Salesforce user support and resolving day-to-day system issues
• Ability to plan, prioritize and execute projects within deadlines
• High proficiency in Microsoft Excel
• Proficient in Microsoft Teams, Outlook, Word, and PowerPoint
• Excellent written and interpersonal communication skills
• Ability to work with cross-functional teams, including developers, to implement solutions
• Excellent analytic and problem-solving skills
• Salesforce Certified Administrator preferred (or equivalent experience)
• Working knowledge of Power BI, including dashboarding and reporting, preferred
• Industry experience within food brokerage, food manufacturing, or food distribution preferred

Company Overview