Note: The job is a remote job and is open to candidates in USA. 4Ever Young is a national anti-aging and wellness franchise with over 100 locations across the U.S. They are seeking a Franchise Business Coach who will own performance coaching for an assigned franchisee portfolio, focusing on improving key performance indicators such as revenue growth and patient satisfaction. The role requires significant travel and collaboration with franchise owners to enhance operational performance.

Responsibilities

• Coach franchisees using scorecards, structured check-ins, and documented follow-through - not vague guidance
• Build and track action plans tied to measurable outcomes and clear deadlines - who owns what by when
• Drive KPI improvement across revenue, membership, conversion, average ticket, and patient experience
• Reinforce operating standards and required training protocols; improve system adoption across your portfolio
• Travel for in-person center reviews, franchisee meetings, performance interventions, and new center openings and onsite training as needed
• Partner with internal teams across Operations, Marketing, Training, and Development to remove blockers and align execution
• Track and document progress in Zenoti, CRM, and Microsoft 365 (or comparable platforms)

Skills

• U.S.-based and within practical distance of a major airport
• Able and willing to travel up to 70% on an ongoing basis
• 2-3+ years in franchise field support and/or multi-unit service operations in a role such as Franchise Business Coach, Franchise Consultant, Franchise Operations Manager, Field Operations Manager, or Multi-Unit / Area / District / Regional Manager
• Service-provider business experience required: med spa, wellness, aesthetics/beauty, healthcare services, or a membership-based service model
• Proven KPI ownership: you can walk through baseline, action plan, execution, and results with specific numbers and timeframes
• Comfortable influencing franchise owners without direct authority and holding partners accountable to commitments
• Direct franchise experience and/or med spa and wellness operations experience
• New location opening and launch readiness experience
• Zenoti and CRM experience (or comparable platforms)
• Membership sales and conversion background

Benefits

• $85,000-$95,000 base salary plus approximately 5% performance bonus.
• Competitive benefits package including medical, dental, vision, 401(k), paid time off, and paid holidays (per company policy).
• Travel expenses reimbursed per company policy; company card option may be available.
• Remote role with significant field exposure and a clear growth path within Corporate Operations.
• High-visibility position with direct exposure to corporate leadership and franchise performance outcomes.

Company Overview