Note: The job is a remote job and is open to candidates in USA. Fiserv is a global leader in Fintech and payments, connecting various entities to facilitate secure transactions. The Business Analyst role involves supporting Product Managers by transforming business needs into actionable requirements, ensuring hardware readiness for launch, and collaborating with cross-functional teams to drive successful deployments.

Responsibilities

• Turn business needs into clear, actionable requirements for teams
• Create and maintain product documentation (requirements, workflows, use cases)
• Work closely with Product Managers, technical teams, and vendors
• Gather requirements and confirm vendor and hardware capabilities
• Track vendor requirements, constraints, and timelines that may impact delivery
• Evaluate vendor solutions based on performance and business fit
• Support hardware launch readiness by aligning processes, systems, and teams
• Document setup, configuration, logistics, and deployment needs
• Partner with Operations and Hardware teams to prepare for launches and upgrades
• Identify risks, gaps, and dependencies across teams and partners
• Support issue tracking, root cause analysis, and resolution
• Support testing to ensure solutions meet business needs
• Assist with the documentation of deployment requirements, including configuration, provisioning, logistics, certification, and support considerations
• Partner with Hardware Services and Operations teams to validate readiness for device launches and upgrades, identifying risks and gaps
• Assist in coordinating activities for large-scale enterprise rollouts, including pilot planning, phased deployments, and issue tracking
• Assist with user acceptance testing (UAT), validation, and post-release reviews to ensure delivered solutions meet defined requirements and business objectives

Skills

• 3–5 years of experience in payments or fintech
• Understanding of how payment systems work
• Experience working with vendors or partners
• Experience supporting large projects or rollouts
• Experience with tools like Jira or Confluence
• Strong problem-solving and analytical skills
• Ability to translate complex ideas into clear, simple language
• Strong communication and cross-team collaboration skills
• Experience gathering and documenting business and technical requirements
• Ability to analyze data, identify trends, and support decision-making
• Experience working in Agile or fast-paced environments
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and meet deadlines
• Experience supporting cross-functional teams (Product, Tech, Operations)

Benefits

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan

Company Overview