Note: The job is a remote job and is open to candidates in USA. InteLogix is a trusted leader in providing innovative solutions and exceptional services. They are seeking a Bilingual Customer Service Representative who will serve as the primary point of contact for customers, addressing inquiries and providing solutions while delivering excellent customer service.

Responsibilities

• Successfully complete virtual paid training program which requires passing tests each week
• Serve as the primary point of contact for customers who have questions about their utility service. Typical inquiries include starting or stopping service, billing questions, and payment assistance
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Skills

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us
• High speed internet with an ethernet connection to the router (no satellite or hotspot) 50 mbps download and 35 mbps upload speed
• WiFi must be turned off at all times
• Windows Updates must be current
• Private and distraction free home work space with the ability to close a door
• Completion of drug screen
• Completion of background check
• Completion of providing 3 internet speed tests submitted at different times of day
• Completion of providing 3 photos of your work at home space

Benefits

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Company Overview