Note: The job is a remote job and is open to candidates in USA. TopNation Immigration Services is seeking a Bilingual Appointment Setter to manage customer inquiries and schedule consultations with Immigration Consultants. The role focuses on qualifying leads, maximizing booked appointments, and maintaining organized records.

Responsibilities

• Answer inbound calls professionally and capture lead details
• Respond to inquiries via WhatsApp and email (fast response time is critical)
• Qualify leads (basic questions, needs, urgency) and route “hot leads” into booked consultations
• Book, confirm, and remind appointments (and reduce no-shows)
• Follow up with leads who didn’t book yet (structured follow-up sequence)
• Keep records organized (lead notes, status, follow-up dates)

Skills

• Fluent English + French (strong speaking and writing)
• Comfortable with phone-based customer service + appointment setting
• Strong communication, calm attitude, and professional tone
• Must have: computer, stable internet, and a quiet workspace
• Reliable availability during the required schedule
• Experience with immigration/consulting services
• Experience with CRM tools
• Experience with WhatsApp Business
• Experience with lead management
• A short voice note sample (EN/FR) to demonstrate phone communication

Benefits

• Commission: $100 CAD per closed lead (lead that becomes a paying client)
• Performance-based growth opportunities

Company Overview

• Immigration & Naturalization Service Now more than ever, the ability to tap the power of people with the right skills and experience can make or break a Company. It was founded in 2013, and is headquartered in Edmonton, Alberta, CA, with a workforce of 11-50 employees. Its website is http://topnation.ca.

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