Note: The job is a remote job and is open to candidates in USA. TTEC Digital is a company focused on enhancing customer experiences through employee engagement. They are seeking an AWS MS Engineer to provide advanced troubleshooting support for AWS Serverless concepts and services, working closely with enterprise-level clients to maintain system performance and develop new features.

Responsibilities

• Works with a variety of clients and projects to maintain customer system performance
• Builds and customizes new features in client systems, including web applications, reporting applications, and troubleshooting tools
• Answers trouble tickets and guides customers via email, phone, and video conferences
• Maintains and updates VoiceFoundry products and tools to improve and expand our offerings to clients

Skills

• Minimum of 1 year of experience with AWS Serverless concepts and services
• Must be a U.S. Citizen and willing to subscribe to a Public Trust background
• Minimum 1-year experience writing and editing software using vanilla JavaScript, TypeScript, Python, and more specifically, the NodeJS framework
• Ability to troubleshoot malfunctioning systems, collaborate with customers and teammates to solve problems without much guidance
• Clear communication and a sense of urgency is important
• Curiosity is important in helping these engineers to determine the best way to build enhancements into client systems

Benefits

• This position is eligible to participate in an annual incentive program.
• Medical, dental, vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off.

Company Overview

• TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions. It was founded in 2022, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://ttecdigital.com.