Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care aided by technology to improve health outcomes. They are seeking a highly motivated Automation Architect to enhance their enterprise technology landscape, focusing on innovation and automation within CCaaS/Telephony platforms.

Responsibilities

• Design & deploy conversational AI and LLM enabled (i.e. CoPilot) features
• Integrate with various CRM and EHRs based on the desire business process
• Support enterprise telephony platforms (e.g., VoIP, contact center systems)
• Collaborate with vendors and internal teams to ensure system performance, scalability, and compliance
• Monitor usage and performance metrics to identify and implement improvements
• Lead data mapping initiatives across systems to ensure accurate and efficient data integration
• Understand and document how data transfers work, including ETL pipelines, API-based integrations, and batch/real-time flows
• Ensure data integrity, consistency, and alignment with business rules and compliance standards
• Coordinate releases and system updates across environments
• Work with development, QA, and operations teams to ensure smooth deployments
• Maintain release documentation and support change control processes
• Serve as a key liaison between technical teams and business leadership
• Translate complex technical concepts into clear, actionable insights for decision-makers
• Prepare and deliver presentations, reports, and strategic recommendations

Skills

• Experience in technology systems analysis, data management, or telephony support
• Experience with enterprise telephony platforms (e.g. CxOne, Genesys, Amazon Connect, Five9)
• Solid understanding of data mapping, data transfer mechanisms, and system interoperability
• Familiarity with release management tools and practices (e.g., ServiceNow, Jira)
• Proven excellent written and verbal communication skills, with the ability to engage leadership and cross-functional teams
• Bachelor's degree in Information Systems, Computer Science, or related field
• Experience with API integrations
• Knowledge of ITIL practices and change management protocols
• Familiarity with cloud-based telephony and data platforms
• Familiarity with EHRs (Electronic Health Records- e.g. Epic, Cerner, Athena etc..)
• Proven ability to lead cross-functional initiatives and drive process improvements
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)
• Flexibility to work remotely rom anywhere within the U.S.
• Development for other roles you may be interested in

Company Overview