Note: The job is a remote job and is open to candidates in USA. FinThrive is advancing the healthcare economy. The Associate Solution Advisor position is responsible for supporting an assigned base of healthcare provider organizations by addressing inquiries, analyzing data trends to minimize errors, and maximizing throughput to contracted plans while providing superior customer service.

Responsibilities

• Routinely communicate with clients and respond to incoming calls and emails regarding files, errors, changes, service issues, additional-service requests, and other client inquiries
• Serve as the primary point of contact and build strong relationships with assigned provider organizations; Ensure full life cycle contact from initial introduction through ongoing maintenance
• Works with provider organizations (and other support staff / vendor) to minimize the number of errors to maximize throughput to the payers
• Schedule and lead recurring meetings with assigned clients
• Proactively engage clients on specific rejections based on account analysis
• Follow up with clients on issues and rejections that require their review or action
• Initiate, track, and help resolve support cases to closure
• Ensure Encounters Manager portal meets and exceeds provider organizations expectations, works with external vendor to add and adjust functionality
• Use the Encounters Manager portal to navigate, correct, review, and troubleshoot data-related issues; understand key portal functions to support client questions
• Set up, onboard, and train new provider organization accounts to use FinThrive as their encounter clearinghouse
• Conduct training on effectively navigating the Encounters Manager portal

Skills

• Customer service experience
• Some knowledge of healthcare claims data
• High school diploma or equivalent, bachelor's degree preferred
• Proficient with Microsoft Office products (Outlook, Excel, and Word)
• Analytical mindset
• Ability to multi-task between a variety of tasks
• Good verbal and written communication skills
• Ability to prioritize tasks when there are changes, competing requirements or pressures of deadlines
• Desire and curiosity to learn
• Good organizational skills

Benefits

• Award-winning Culture of Customer-centricity and Reliability
• FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits
• Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
• The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.

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