Note: The job is a remote job and is open to candidates in USA. Smurfit Westrock is a leader in sustainable packaging solutions, dedicated to delivering value through innovative technology. The Associate Product Manager will manage and support external digital tools, ensuring their functionality and alignment with user needs while facilitating effective product implementations and training.

Responsibilities

• Monitor and manage day-to-day operations of CDP, LINK, and IOP to ensure stability and performance
• Respond to and resolve user-reported issues, coordinating with technical teams as needed
• Collaborate with stakeholders to collect and document requirements for product improvements
• Ensure digital tools continue to meet user needs and deliver business value
• Assist in planning and executing product rollouts, ensuring smooth adoption and functionality
• Configure digital tools to meet specific customer requirements and use cases
• Educate end-users on new systems, features, and processes to ensure effective usage
• Act as a liaison between users, product teams, and developers to align expectations and outcomes
• Maintain clear records of incidents, enhancements, and operational procedures

Skills

• Minimum of 2 years' experience in digital products, preferably within enterprise or manufacturing sectors
• Degree in Business, Computer Science, Engineering, or a related field preferred; equivalent practical experience in product management or related disciplines also to be considered
• Demonstrated success managing both internal tools and customer-facing applications
• Proven experience as an analyst with focus on digital solutions
• Ability to gather functional business requirements and opportunities
• Proven ability to educate end-users on new systems, features, and processes to ensure effective adoption and usage
• Excellent communication, leadership, and stakeholder management skills
• Background in packaging, logistics, or manufacturing industries
• Experience managing cross-platform applications (iOS, Android, Web)
• Familiarity with Agile methodologies and Azure DevOps

Benefits

• Corporate culture based on loyalty, integrity, & respect.
• Comprehensive training with numerous learning and development opportunities
• A competitive salary reflecting skills, competencies, and potential.

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