Note: The job is a remote job and is open to candidates in USA. Foundant is a company that empowers mission-driven organizations with comprehensive software solutions. The Associate Implementation Consultant will be responsible for leading the implementation of Foundant software products for new clients, ensuring alignment with client objectives and delivering business value.

Responsibilities

• Directly support the successful end-to-end implementation of Foundant software solutions to new clients through effective teamwork, collaboration, and client engagement
• Develop and maintain expert knowledge of Foundant software products
• Provide clients with guidance on nonprofit sector practices
• Train new clients how to utilize Foundant software products
• Assist new clients in the configuration of their Foundant software products ensuring the most efficient business process workflows are implemented to provide the greatest business value to the new client
• Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution
• Follow up on tasks and projects arising from client interactions
• Support the migration of client’s historical data from multiple sources into Foundant software
• Provide clients with guidance on best practices on how to use Foundant’s solutions to support their constituency management functions
• Assist clients in identifying and implementing functionality within Foundant’s solutions to support the client’s goals for community impact and engagement with all constituent audiences
• Other duties as assigned

Skills

• Ability to identify and adjust training to client learning styles
• Strong technical aptitude and ability to learn software programs and analyze data
• Exceptional client satisfaction driven approach
• Keen attention to detail for accuracy to deliver on internal and external customer requirements
• Excellent verbal and written communication skills to effectively communicate with internal and external stakeholders
• Excellent time management skills to handle multiple, concurrent tasks and deadlines
• Experience with embracing change in a high-growth environment
• Ability to travel occasionally (approximately 10%)
• Demonstrated experience with Microsoft Excel
• Bachelor's degree in related field preferred but not required
• Prior philanthropic experience preferred but not required
• At least one year in philanthropy (grantmaking, scholarship making, fund accounting, or donor relations preferred) OR client and/or customer service in an SaaS company and/or related industry

Benefits

• We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
• With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success.
• We’re committed to your professional and personal development.
• As part of a larger organization, you’ll have even more opportunities to grow your career.
• Employee recognition is a core part of our culture.

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