Note: The job is a remote job and is open to candidates in USA. Juniper Square is a company focused on unlocking the potential of private markets through technology and fund administration services. They are seeking an Associate II to support their Investor Services team, which involves delivering administration solutions and managing customer interactions for real estate private equity clients. The role requires building knowledge of the software and industry while ensuring customer satisfaction and operational efficiency.

Responsibilities

• Build knowledge of our evolving software and the real estate private equity industry
• Use Juniper Square software to support our fund administration and investor services customers
• Perform workspace management tasks on behalf of our clients, including investor position creation and reviewing workspaces for accuracy and completeness
• Support customers during their fundraising process by understanding customer goals and timelines, articulating the value of Juniper Square software and processes
• Monitor customer health and provide feedback to internal teams
• Balance fulfilling customer requests with adherence to our scope of work and SLAs
• Manage treasury related activities such as logging LP contributions and handling payments for customers
• Investigate payment breaks and chargebacks; coordinate with bank partners to resolve exception items and ad-hoc requests
• Identify and flag areas of improvement including operational controls, to team leads and/or managers

Skills

• 1+ years experience in fund administration or investor services related roles
• High level of integrity and desire to consistently do the right thing for our customers and for the business
• Strong written and verbal communication skills
• Ability to be a self-starter: you identify problems and take ownership of finding and implementing solutions
• Highly flexible and adaptable to change; ability to handle multiple projects at once while staying close to the details
• You see opportunity in ambiguity; this is the right role for you if you have a vision for building something new and big!

Benefits

• Competitive salary and meaningful equity
• Health, dental, and vision care for you and your family
• Flex Time Off in addition to company paid holidays
• Generous paid family leave, medical leave, and bereavement leave policies
• 401k retirement savings plan
• Healthcare FSA and commuter benefits programs
• Freedom to customize your work and technology setup as you see fit
• Professional development stipend
• Monthly work from home wellness stipend while we're all remote
• Mental wellness coverage including live coaching and therapy sessions

Company Overview