Note: The job is a remote job and is open to candidates in USA. Pilot.com is a company that provides back-office financial services to small businesses, helping them streamline their operations. As an Associate on the Financial Operations team, you will assist clients with various operational tasks including payroll processing, benefits administration, and compliance, while collaborating with senior team members to enhance operational efficiency.

Responsibilities

• Execute day-to-day operational tasks for our clients including payroll processing, benefits administration, AP/AR workflows, and equity grant tracking
• Apply operational best practices and support implementation of systems like Gusto, Rippling, Deel, Carta, and Bill.com
• Communicate with clients regularly to provide updates and address their operational needs
• Be part of the world's preeminent operational services tech-enabled firm - a trusted partner for our clients on their most important operational decisions
• Conduct research on operational tools and best practices required for customer service delivery
• Keep operational projects on track with ongoing monitoring and status updates
• Support successful compliance requirements by tracking deadlines and ensuring timely completion
• Execute the strategies to address areas of opportunity within Pilot Financial Operations
• Implement improvements in operational and business KPIs for Financial Operations
• Recommend and drive process improvements to maximize accuracy and efficiency within our offering

Skills

• 1-2 years of relevant operational experience; previous experience in back-office operations, startup operations, or a fast-growing company environment is a plus
• Advanced Excel skills with the ability to swiftly and effectively translate ambiguity into succinct outputs
• Highly detail-oriented with the ability to consume and process large amounts of operational information
• Excellent verbal and written communication skills
• High attention to detail and ability to deliver accurate, high-quality outputs with minimal revisions
• Highly entrepreneurial and able to thrive in an ambiguous, fast-paced, and cross-functional environment
• Systematic thinker and able to carry out rigorous problem-solving as a self-starter
• A proven ability to build strong collaborative working relationships with the immediate team
• This position is only available for remote employment in the United States in the following states: CA, GA, NY, NC, TN, TX, and WA
• Experience with operational tools such as Gusto, Rippling, Bill.com, or similar platforms preferred
• Notion experience a plus

Benefits

• Flexible vacation/time-off policy
• All federal holidays are observed
• Competitive benefits package including wellness benefits such as Spring Health, Headscape, One Medical, Aaptiv and Rightway
• Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
• 401(k) plan
• Equity
• Health benefits

Company Overview