Note: The job is a remote job and is open to candidates in USA. Jubilant Pharma Limited is dedicated to enhancing patient care through radiopharmaceuticals. They are seeking an Associate Director of Commercial Sales Operations to build systems and processes that drive a high-performing commercial organization, focusing on CRM solutions and data-driven insights.

Responsibilities

• Build and optimize CRM strategy (Salesforce or similar), creating scalable processes that improve adoption, data quality, and sales effectiveness
• Design and deliver dashboards and reporting that provide clear, real-time visibility into pipeline health, performance trends, and growth opportunities
• Lead forecasting and pipeline management processes, improving accuracy, predictability, and alignment with healthcare buying cycles
• Develop analytics that translate complex data into actionable insights to drive decision-making and revenue outcomes
• Establish strong customer data governance, ensuring clean, connected data across CRM, finance, and operational systems
• Lead contract operations and RFP/RFI processes, creating structured, repeatable workflows that improve speed, quality, and win rates
• Support pricing strategy and commercial governance, partnering with Finance to balance competitiveness and profitability
• Coach and lead a small team while working cross-functionally to drive alignment, standardization, and continuous improvement

Skills

• Bachelor's degree in Business, Operations, or a related field; MBA preferred
• 7–10+ years of experience in commercial operations, sales operations, or revenue operations, ideally within healthcare or a service-based model
• Proven experience building CRM processes, dashboards, and analytics that improve sales performance and decision-making
• Strong expertise in forecasting, pipeline management, and data-driven revenue planning
• Demonstrated ability to lead teams and influence cross-functional stakeholders in a fast-paced environment
• Experience with Salesforce or similar CRM platforms; additional certifications or analytics tools experience are a plus

Benefits

• We offer competitive compensation
• An annual performance bonus
• Generous vacation
• 401K matching

Company Overview