Note: The job is a remote job and is open to candidates in USA. Cresta is a company that enhances customer experience through AI-powered solutions. The Associate Conversational AI Designer will assist in designing high-quality AI conversation models and collaborate with various teams to deliver effective AI solutions for contact centers.

Responsibilities

• Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers
• Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite
• Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between
• Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed
• Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards
• Design and develop virtual agent solutions using Google's Dialogflow CX

Skills

• Strong communication skills (verbal and written)
• Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills
• General knowledge of Conversational AI and natural language processing models
• Background in Linguistics preferred
• Experience working with Python is a plus
• Experience working with Dialogflow CX or another bot design platform is a plus

Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Paid parental leave to support you and your family
• Monthly Health & Wellness allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunch reimbursement for in-office employees
• PTO: Flexible
• Offers Equity

Company Overview

• Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service. It was founded in 2017, and is headquartered in Sunnyvale, California, USA, with a workforce of 201-500 employees. Its website is https://www.cresta.com.

Company H1B Sponsorship

• Cresta has a track record of offering H1B sponsorships, with 2 in 2026, 9 in 2025, 6 in 2024, 2 in 2023, 10 in 2022, 4 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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