Note: The job is a remote job and is open to candidates in USA. EXL is a leading provider of insurance survey services, specializing in residential and commercial sectors. They are seeking a motivated Appraisal Coordinator to assist policyholders with appraisal appointments and support them with their home photo submissions through a self-survey product.

Responsibilities

• Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns
• Responsible for providing a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have
• Responsible for keeping work order statuses up to date in the system
• Responsible for prioritizing work, meeting deadlines and achieving productivity goals
• Responsible for keeping management posted on any unusual situations, instructions, etc

Skills

• Excellent communication and customer service skills
• Technological proficiency
• Drive to exceed client expectations
• Demonstrates high emotional intelligence through good listening and problem-solving skills
• Ability to organize and prioritize work
• Ability to meet deadlines
• Ability to multi-task and handle numerous assignments simultaneously
• Ability to solve problems/technical difficulties with a variety of variables
• Ability to effectively respond to questions from managers, underwriters, agents, and policyholders
• Strong analytical skills and resourcefulness
• Excellent written and oral communications
• Ability to manage multiple projects at once
• Ability to handle time sensitive urgencies

Benefits

• Paid sick leave
• Superb training program
• Work from home
• Flexible Work Hours
• Career advancement opportunities
• Tuition Reimbursement Program
• Excellent culture and team
• Bonuses
• Paid Time Off policy
• Many region specific benefits

Company Overview