Note: The job is a remote job and is open to candidates in USA. Athelas is focused on transforming healthcare with their AI Operating System. The Application Analyst will manage technical operations for a key customer relationship, ensuring platform performance and client satisfaction while driving continuous improvement initiatives.

Responsibilities

• SLA performance and system availability reporting
• Incident and defect resolution coordination with Engineering
• Technical governance, patching, and compliance cycles
• Multi-project technical release management
• Client-facing technical communication and escalation management
• Operational documentation and continuous improvement initiatives

Skills

• 3 - 5 years of experience in technical operations, client success, or implementation management within a healthcare IT or enterprise SaaS environment
• Demonstrated ability to manage complex, multi-site client relationships with measurable SLA accountability
• Proficiency with performance dashboards and scorecards; experience interpreting application performance data (response times, uptime, latency, submission rates)
• Strong cross-functional collaboration skills comfortable working alongside Engineering, Product, and Support teams to drive resolution and improvement
• Excellent written and verbal communication skills; ability to translate technical findings into executive-level summaries
• Experience managing integration change lifecycles and coordinating software upgrades in production environments
• Familiarity with healthcare systems such as clinical documentation or charge capture workflows
• Experience working with or within large health systems
• Background in physician-facing mobile or portal applications
• Knowledge of HL7 / clinical data interfaces

Company Overview

Company H1B Sponsorship