Title: Amazon Connect Consultant Location: Remote Duration: 6+Months Job Description: · Amazon Development with Amazon Connect experience. · Must know the architecture of the application and be able to speak to it in depth and possible surrounding contributory Amazon apps/services. · Translate customer requirements into contact center design, leveraging best practices and provide Optimized solutions. · Design and lead Implementation of Amazon Connect processes including new/modifications to the application, workflows, access control, lambdas, interfaces, and any other configurations. · Experience with Amazon Connect, Contact Flow Design, Lambda Integration Lex Integration and Call Center Routing. · Act as the technical liaison between offshore technical team and customers/partners. · Experience with Service Cloud Voice for Amazon (the native Salesforce connector and related Lambdas). · Lead delivery teams as a senior technical leader in a hands-on capacity. · Removes blockers from developers to progress by hands on creation of proofs of concepts and collaborative troubleshooting. · IT experience in Contact center cloud-based products, solution design and implementation; Contact Center architecture knowledge. · Excellent analytical and communication (oral & written) skills. Nice to Have: · Understanding of various Amazon integration and software development patterns and methodologies with Amazon in general (including Lambdas) beyond Amazon Connect · Salesforce Service Cloud experience beyond the native Amazon Connect to Salesforce Connector (e.g., Omnichannel, Case Management) · Other Salesforce related experience not mentioned (e.g. Case Management, OmniChannel…) Apply Job! Apply Now Apply Now