Note: The job is a remote job and is open to candidates in USA. Cognizant is a leading company in technology services and solutions, and they are seeking an AI Delivery Platform Administrator. This role focuses on ensuring the reliability and effective adoption of an AI-powered delivery platform, working collaboratively with various teams to manage platform operations, monitor performance, and lead user enablement initiatives.

Responsibilities

• Own platform operations, including configuration, maintenance, and release management to ensure reliability across global regions (AMS, EMEA, APAC+J)
• Design and scale onboarding processes, enabling new teams and regions to effectively adopt AI-powered tools
• Monitor system performance, triage issues, and coordinate with engineering and vendor teams to resolve platform incidents
• Build and manage adoption dashboards, tracking platform usage, feature adoption, and enablement effectiveness
• Lead user enablement initiatives, including coaching, community programs, and development of self-service resources

Skills

• 3+ years of experience in SaaS platform administration, enterprise tools, IT service management, or similar roles
• Technical proficiency with AI/LLM platforms, document automation tools, SSO/SCIM provisioning, and API integrations
• Strong troubleshooting skills with the ability to coordinate across engineering, vendor, and business teams
• Experience developing enablement materials such as user guides, training content, and documentation
• Ability to communicate effectively across global teams and translate technical concepts for non-technical audiences
• Data-driven mindset with experience measuring adoption and demonstrating business impact
• Understanding of consulting or professional services environments and delivery lifecycle
• ServiceNow platform experience or ServiceNow Certified System Administrator (CSA)
• Familiarity with prompt engineering, generative AI tools, or LLM-based workflows
• Knowledge of ITIL or IT service management frameworks
• Experience with change management methodologies (e.g., Prosci, ADKAR)
• Exposure to Agile/Scrum methodologies and release cycles
• Experience managing vendor relationships and enterprise software environments

Benefits

• Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Company Overview