Note: The job is a remote job and is open to candidates in USA. Strategic Staffing Solutions is seeking an experienced AI Content Strategist / Content Writer to support a Digital Claims organization. This role will focus on developing and optimizing content for digital claims experiences and AI-powered search environments. The ideal candidate will have a strong background in content creation and strategic planning to enhance content visibility and performance.

Responsibilities

• Develop, write, edit, and optimize content for digital claims experiences, public websites, communication templates, and customer-facing journeys
• Assess and implement AI Content Strategy and GEO opportunities across digital content
• Create recommendations and strategic roadmaps to improve content visibility and performance in AI-driven search environments
• Collaborate with business stakeholders to gather requirements and develop content strategies
• Produce clear, concise, and user-centered content that supports customer needs throughout the claims process
• Review, edit, and rewrite content as needed to maintain quality, consistency, and brand voice
• Manage multiple projects simultaneously while meeting tight deadlines
• Adapt language, tone, and messaging based on audience, channel, and business objectives
• Monitor industry trends related to AI search, content discovery, and digital customer experiences

Skills

• 5+ years of professional content writing, content strategy, digital content, or related experience
• Experience optimizing content for AI-powered search engines, conversational AI platforms, and Generative Engine Optimization (GEO)
• Strong strategic planning, critical thinking, and analytical skills
• Exceptional written and verbal communication skills
• Experience creating customer-facing content and digital experiences
• Ability to manage multiple priorities in a fast-paced environment
• Figma
• Microsoft PowerPoint
• Microsoft Word
• Property & Casualty (P&C) insurance experience
• Claims industry experience
• Experience writing content for digital customer experiences, self-service platforms, or customer portals
• Familiarity with UX writing and content design principles

Benefits

• Remote position
• Equipment provided by supplier

Company Overview

Company H1B Sponsorship