Note: The job is a remote job and is open to candidates in USA. Docusign is a leader in e-signature and contract lifecycle management solutions, serving over 1.5 million customers worldwide. The Accounts Receivable Analyst will be responsible for managing customer collections, resolving disputes, and maintaining customer relationships while streamlining processes through automation.

Responsibilities

• Analyze information and communicate to supervisor as needed to determine next course of action
• Own customer collections accounts in North America and create streamlined processes through automation
• Provide timely resolution of past due and disputed items with customers to ensure continued relationship
• Collaborate with customer, sales and management to resolve various issues
• Manage refunds, account adjustments and write offs in accordance with company policies
• Reconcile customer accounts
• Maintain detailed records of interactions with customers including follow up dates and next steps
• Identify resolution of larger scale issues which are negatively impacting customer experience
• Manage 3rd Party Collections and Bankruptcy in accordance with company procedures
• Perform other duties as assigned

Skills

• 2+ years collection experience
• Experience with Salesforce or CRM
• Experience working with MS Office Suite including Excel, Access, Oracle, Essbase, SQL and VBA skills
• Strong problem-solving skills and ability to maintain confidential financial files
• Excellent verbal and written communication skills
• Fluency in Spanish and English in speaking and writing
• Excellent negotiation skills, ability to gain trust and confidence with customers, management and peers
• Sense of urgency in delivery and prioritization of tasks
• Proven history of successful dispute reconciliation/troubleshooting
• Effectively manage workload to a deadline
• Ability to identify root cause issues, offer possible solutions and/or next course of action through data analysis
• Experience working in a public company
• Knowledge of collection principles with ability to reconcile credits & debits
• Collaborative, positive, team player with commitment to outstanding customer service with external and internal stakeholders
• Experience working in fast-paced, high volume, high growth atmosphere
• Experience with Oracle or large ERP
• Knowledge of standard software BA/BS degree

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Company Overview