Note: The job is a remote job and is open to candidates in USA. Amber Labs is a modern company focused on delivering efficient finance, account management, and operational support solutions. They are seeking a customer-focused Account Manager / Accounts Payable Specialist to build strong relationships with clients and support financial and account operations, ensuring customer satisfaction and managing account performance.

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Build and maintain strong, long-term client relationships
• Understand customer and business needs related to financial and account services
• Support accounts payable processes, invoice tracking, and payment coordination
• Manage renewals, billing support, and retention risks
• Identify opportunities for account growth and improved service delivery
• Coordinate with internal teams (Finance, Operations, Support) to ensure smooth service
• Track account health, financial activity, and performance metrics
• Conduct regular check-ins, reviews, and account updates with clients
• Resolve account and payment issues and escalate when necessary
• Maintain accurate records in CRM and accounting systems

Skills

• Strong relationship-building skills and ability to earn client trust
• Excellent written and verbal communication skills
• Strong problem-solving and analytical thinking
• Ability to manage sensitive financial/account information accurately
• Negotiation and conflict-resolution skills
• Ability to work independently in a remote environment
• Professional handling of client concerns and escalations
• 3+ years of experience in account management, finance, accounting, or client services
• Experience managing client accounts or customer portfolios
• Familiarity with CRM and accounting tools (e.g., Salesforce, HubSpot, QuickBooks, or similar)
• Experience working with cross-functional teams
• Experience handling accounts payable or financial operations
• Background in B2B, SaaS, finance, or operational support roles

Benefits

• Remote-first flexible work environment
• Growth-focused and collaborative culture
• Opportunity to work closely with finance and account operations
• Professional development and learning opportunities
• Supportive and team-oriented work environment

Company Overview