Note: The job is a remote job and is open to candidates in USA. GeneDx is a leading company in personalized health insights and genomic testing. They are seeking a high-performing Account Manager to drive growth and retention within defined accounts, blending consultative sales and client success to ensure the adoption of advanced genetic testing services.

Responsibilities

• Drive assigned account growth by prospecting, developing, and closing new business while expanding relationships with existing accounts [Own a portfolio of strategic accounts, developing and executing account plans while expanding relationships with existing accounts]
• Serve as the primary relationship owner of account management for healthcare providers, including physicians, genetic counselors, and staff
• Proactively identify risks to customer satisfaction, adoption, or retention and coordinate cross-functional action plans to address them
• Analyze account utilization trends and customer needs to identify opportunities for expanded testing adoption and revenue growth
• Deliver tailored, consultative sales presentations to communicate the value of GeneDx’s solutions and services
• Coordinate and execute both in-person and virtual client meetings
• Collaborate with cross-functional teams to ensure smooth onboarding, service delivery, and timely resolution of customer issues
• Lead business reviews with key stakeholders to evaluate account performance, identify growth opportunities, and strengthen strategic partnerships
• Lead educational efforts within the territory, including developing and executing in-office appointments, regional conferences events, physician lunches and dinners, and other engagement initiatives
• Stay current on clinical genomics developments, product offerings, and competitive landscape to position GeneDx effectively
• Maintain high field presence, with an expectation of 4.5 days per week spent in the field with clients
• Meet or exceed assigned sales targets, KPIs, and activity metrics
• Document customer opportunities, interactions, and updates in CRM and other business systems as needed, maintain a target clinician development pipeline
• Actively embody and encourage GeneDx cultural principles: be adaptable to change; communicate directly, with empathy; do what we say we’re going to do; be bold in our vision and brave in our execution; operate with a sense for action
• Demonstrate accountability and a strong work ethic, with a team-first mentality

Skills

• Bachelor's degree required
• 3+ years of healthcare sales experience or 2+ years as a genetic counselor
• 5+ years of experience in customer-facing roles such as account management, client success, customer support, or sales
• Proven ability to solve complex, cross-functional customer challenges
• Strong relationship development and stakeholder management skills
• Excellent listening, problem-solving, and communication abilities
• Strong technical aptitude and ability to manage multiple opportunities simultaneously
• Ability to work independently and manage territory priorities effectively
• Valid driver's license required
• Experience with Salesforce or similar CRM tools preferred

Benefits

• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Stock Purchase Plan
• Employee Discounts
• Voluntary benefits
• Programs for parents and parents-to-be
• We provide expert support for family planning, pregnancy, and postpartum care, including up to 22 weeks of fully paid parental leave (U.S.) and up to $25K annually for fertility, adoption, or surrogacy.

Company Overview