Note: The job is a remote job and is open to candidates in USA. TCGplayer, an eBay company, is a leading marketplace empowering sellers and buyers in the ecommerce space. They are seeking an Account Manager to drive the growth and success of Pre-Professional sellers by managing a targeted portfolio and guiding them through their transition into Professional accounts.

Responsibilities

• Drive proactive engagement to discover and manage a targeted portfolio of high-potential Pre-Professional sellers
• Establish relationships with Pre-Professional sellers via GAP and guide them through their transition into the Professional tier
• Complete outreach and onboarding campaigns that drive adoption of programs like TCGplayer Pro, Direct and all new products
• Track seller readiness, progress, and graduation outcomes through accurate CRM logging and data insights
• Partner with Seller Marketing and RevOps to optimize campaign performance and seller communication flows
• Give feedback to refine the Pro-Feeder playbook and ensure streamlined seller transitions
• Support a projected 30 % annual cohort expansion by moving qualified sellers into Professional and Enterprise tiers
• Champion seller experience and trust by delivering proactive communication and consistent follow-up
• Model the balance of human compassion and data-powered efficiency
• Maintain data integrity to ensure that every interaction contributes to our collective seller intelligence and marketplace growth

Skills

• 2-4 years of experience in customer success, account management, or portfolio growth roles
• Demonstrated success driving retention, adoption, and revenue growth in a SaaS or marketplace
• Experience with HubSpot, G Suite, Tableau, and Outlook
• Bachelor's degree or equivalent experience in Business, Marketing or a related field
• Experience in ecommerce or hobby/gaming industries
• Domain expertise within the TCGplayer platform

Benefits

• Target bonus
• Restricted stock units (as applicable)
• A full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)

Company Overview