Note: The job is a remote job and is open to candidates in USA. ElevenLabs is an AI research and product company transforming how we interact with technology. They are seeking an Account Manager to own the full commercial relationship and customer success across a book of corporate accounts, ensuring value delivery and driving renewals and cross-sell opportunities. This high-impact role involves building systems for managing accounts at scale while maintaining quality customer relationships.

Responsibilities

• Own the full commercial relationship and customer’s success across a book of 100 to 200 corporate accounts
• Ensure every customer is getting real value, expanding into new products, and renewing with conviction
• Build the systems, playbooks, and scaled motions that drive meaningful outcomes across a diverse book
• Advise on agent design, voice customization, conversation flows, integrations, and use data to spot friction before customers do
• Connect what's working technically to what's growing commercially and partner closely with high growth accounts to help them achieve value
• Own NRR across managed book of business, drive cross-sell into ElevenLabs’ expanding product suite, and lead renewals end to end

Skills

• Minimum 2 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - you know what good looks like in a technical, fast-moving customer environment
• A track record of owning commercial outcomes: quota, renewals, cross-sell, and the full expansion motion from identifying the opportunity to closing it
• Comfortable managing a high-volume book of business with a systems mindset - you build playbooks and repeatable motions, not just individual relationships
• Hands-on familiarity with AI concepts, API integrations, and SDKs; you can hold a technical conversation with a developer or engineering team and earn their trust
• Experience using product usage data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn
• Strong communicator who can move fluidly between a founder, a technical lead, and a procurement team in the same week
• Experience in the voice AI, audio AI, or conversational AI space
• Experience selling or expanding into multiple products within a platform

Benefits

• ElevenLabs proactively supports professional development through an annual discretionary stipend.
• We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

Company Overview