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[Remote] Account Manager - Corporate Subscriptions, Applied Research Intelligence

Remote · Kenya Full-time

Note: The job is a remote job and is open to candidates in USA. Wiley is a leading organization focused on transforming knowledge into impact. The Corporate Subscription team is seeking a strategic sales professional to manage key corporate accounts and develop new business opportunities, utilizing a consultative sales approach to address customer needs with tailored solutions.

Responsibilities

  • Develop and implement effective territory sales plans to consistently meet and exceed revenue targets, uncover customer needs and create and maintain a network of stakeholder relationships across several personas
  • Build comprehensive account strategies that identify cross-sell and upsell opportunities to grow account revenue
  • Manage existing account relationships while prospecting for new business opportunities
  • Identify key account stakeholders and implement strategies to grow and expand relationships
  • Create data-driven strategies to successfully reach new business opportunities
  • Apply a structured solution selling methodology — including rigorous discovery, business case development, and multi-threaded stakeholder management — to progress complex deals from qualification through close
  • Build compelling commercial proposals that connect the customer's AI or research workflow challenge to a specific Wiley solution, with clear articulation of ROI and risk mitigation ​
  • Execute data-driven negotiation processes and facilitate conversations to drive stakeholder consensus
  • Demonstrate skilled negotiation abilities to close business by utilizing solutions from across the product portfolio
  • Forecast and effectively manage pipeline in CRM systems, following established sales processes
  • Analyze data to support successful agreement outcomes
  • Act as the primary point of contact for assigned accounts and clients
  • Maintain regular contact with clients to understand their goals and objectives
  • Use a consultative and value selling approach to suggest appropriate solutions
  • Proactively seek to understand customers' needs and develop proposals accordingly
  • Partner with Customer Success to ensure customers derive measurable value from Wiley collaboration
  • Deliver exceptional customer service, consistently exceeding customer expectations
  • Complete in-depth customer research, leveraging various sources to understand customer needs
  • Seek out market insights and trends to inform sales strategies
  • Use research to tailor outreach and plan for customer meetings
  • Stay current on competitor sales and licensing approaches
  • Represent Wiley at targeted industry conferences and customer events
  • Stay up-to-date with new trends in the industry
  • Work with cross-functional teams (Marketing, Product, Customer Success) to develop complex solutions, including bespoke solutions where standard offerings require adaptation
  • Ability to deliver high-stakes presentations to drive value message while addressing customer needs and budget concerns
  • Communicate with legal on consistent basis to unlock workstreams to move agreements through proper stages
  • Demonstrate high attention to detail when completing projects
  • Contribute and share insights and ideas with team members and other internal stakeholders
  • Exhibit strong leadership with sales and marketing colleagues

Skills

  • 3+ years of B2B sales experience, with demonstrable success selling complex, multi-stakeholder solutions to corporate clients in a research-intensive sector (pharma, biotech, chemicals, engineering, or adjacent)
  • Proven track record selling to corporate clients, particularly in research-intensive industries
  • Experience handling artificial intelligence applications in research and corporate environments
  • Proven experience in account management and business development
  • Proven record of strong sales results against quarterly and annual targets
  • Ability to self-motivate and work on own initiative and/or as part of a team
  • Creative and innovative thinking with ability to embrace change
  • Strategic perspective that goes beyond short-term gains
  • Problem-solving ability to manage complex sales processes
  • Strong interpersonal and communication skills
  • Ability to confidently communicate and present internally and externally
  • Sales-oriented mindset to achieve financial targets
  • Ability to work in cross-functional groups
  • Willingness to travel (up to 30%)
  • Background in management consulting, scientific advisory, or a customer-facing solutions architect role where diagnosing complex organizational problems preceded any commercial recommendation is desirable
  • Existing knowledge of R&D workflows in pharma drug discovery, materials science, food regulatory science, industrial chemicals or other relevant industry

Benefits

  • We offer meeting-free Friday afternoons allowing more time for heads down work and professional development
  • Through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow
  • We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package

Company Overview

  • We transform knowledge into accessible and actionable intelligence for today's challenges and tomorrow's possibilities. It was founded in 1807, and is headquartered in Hoboken, NJ, US, with a workforce of 5001-10000 employees. Its website is http://www.wiley.com.
  • Company H1B Sponsorship

  • Wiley has a track record of offering H1B sponsorships, with 6 in 2026, 23 in 2025, 9 in 2024, 13 in 2023, 46 in 2022, 18 in 2021, 22 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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