Note: The job is a remote job and is open to candidates in USA. Endear is building the first modern CRM for retail teams, empowering brands to drive more in-store sales with AI-powered tools. The Account Manager will develop customer relationships to ensure success, onboard new clients, and identify opportunities for account improvement.

Responsibilities

• Develop strong relationships with customers to ensure their success with Endear
• Perform customer trainings and onboardings with screenshare app walkthroughs and Q&A’s
• Periodically check in on account health & performance to spot any potential drop offs in adoption
• Identify opportunities to improve the performance of customer accounts through strategic guidance, problem solving, and providing needed materials
• Guide customers through the expansion/renewal process
• Develop resources and assets both video and written to improve customer success at Endear
• Work cross-functionally with product and marketing to ensure two-way feedback opportunities between your accounts and the corporate team
• Act as an additional support system for sales team for smaller sales opportunities
• Maintain an active role in customer support over chat, email, and phone when needed

Skills

• 2+ years experience in account management for a B2B SaaS (Software-as-a-Service) company
• Comfortable working at a 100% remote company
• You're excited about the challenges that come with working for a small start-up company. (We all wear a lot of hats here!)
• Never afraid to question the status quo, you take actions to solve a problem first, and only stop to ask questions or for feedback later
• You enjoy working in a fast-paced and ever-changing environment with the ability to self-manage and prioritize tasks
• You're eager to learn and grow beyond this role by having an 'all hands on deck' attitude
• Experience working with retail businesses is a plus!
• Familiarity and interest in the retail industry is a plus!

Benefits

• Bonus opportunities
• Comprehensive healthcare including dental and vision
• Home office or co-working space stipend
• Flexible PTO with unlimited vacation days
• Opportunity to shape the future of retail technology

Company Overview