Note: The job is a remote job and is open to candidates in USA. BCD Travel helps companies travel smart and achieve more. They are seeking an Account Executive responsible for managing a portfolio of small to medium size accounts, focusing on customer service, data analysis, and business plan management.

Responsibilities

• Monitor customer feedback to identify and resolve issues
• Review and resolve discrepancies, i.e. credit card reconciliation
• Work with customers to either develop a business plan or support the execution of the plan, when applicable
• Experience in Quality/Account management methodology and Customer Service
• Working with CRM tools and thorough knowledge of appropriate technology enablers
• Analyze and develop plans specific to client needs from a project experience standpoint

Skills

• Experience in Quality/Account management methodology and Customer Service
• Working with CRM tools and thorough knowledge of appropriate technology enablers
• Analyze and develop plans specific to client needs from a project experience standpoint
• A history of working in a customer facing or expanded operational role in Energy, Resource and Marine Travel segment, specifically a solid understanding of crew mobility services
• Knowledge of project management and BCD Travel Products and Services
• Extensive knowledge of travel industry dynamics obtained through agency or procurement experience as well as business analysis and financial acumen
• Good command of the English language
• Knowledgeable in travel industry client technology tools
• You have a College, Associate, or University degree or equivalent experience

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Company Overview

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